Customer Care

Please contact our Customer Care Team with any questions about products, orders, shipping times, refunds, and returns.

Our Customer Care Team is dedicated to providing excellent customer service and will respond to all queries within 24 hours.

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FAQs

Where do you ship to?

We ship to nearly every location including Europe, America, Australia, New Zealand, Singapore, South Korea, Tai Wan, Hong Kong and Japan.

If you have questions about shipping please to do not hesitate to reach out to our Customer Care Team.

Do you have a delivery guarantee?

We guarantee the delivery of all our products. If your order gets lost in transit, we will send a replacement.

Please ensure that you have provided the correct shipping address as we cannot take responsibility for any orders with incorrect addresses attached.

What is my ring size?

You can easily find your ring size using our Ring Size Guide below.

1. Measure the circumference of your finger where the ring will sit using some measuring tape.

2. Match the circumference to the ring sizes below.

If you don't have measuring tape...

1. Measure the circumference of your finger where the ring will sit using some string or paper.

2. Mark the spot where the ends of the string or paper meet.

3. Measure the string or paper from where it begins to the spot you have mark to get your finger’s circumference.

4. Match the circumference to the ring sizes below.

Size 5: 50.2 mm

Size 6: 53.4 mm

Size 7: 56.5 mm

Size 8: 59.7 mm

Size 9: 62.8 mm

Size 10: 66 mm

Size 11: 69 mm

Size 12: 72.2 mm

Size 13: 75.4 mm

What do I do if I need to exchange some products in my order?

Please contact our Customer Care Team to arrange a return or exchange.

Why did only part of my order arrive?

We may ship your order in multiple parcels for faster delivery times.

Please contact our Customer Care Team for any questions.

Shipping Times

Please find our typical shipping times below